At Asia Continental, we aim to provide our customers with high-quality products and a reliable standard of service. Please read our refund and exchange policy carefully before making a purchase.

Fresh and Frozen Products

For hygiene and food safety reasons, we are unable to accept returns, exchanges, or provide refunds for fresh or frozen products once they have been purchased and removed from the store.

This includes, but is not limited to:

• Fresh meat and poultry
• Seafood
• Dairy products
• Fresh fruit and vegetables
• Frozen foods and other temperature-controlled products

Non-Perishable and General Merchandise

For ambient, non-perishable, and general merchandise products, including canned foods and household goods, we may offer a refund or exchange within 14 days of purchase, subject to the following conditions:

• The item must be returned in its original condition and, where applicable, its original packaging.
• A valid receipt or other proof of purchase must be provided.
• The product must not have been used, opened, damaged, or altered.

If you have any questions regarding a return or exchange, please contact Asia Continental on 01772 496992 or email online@asiacontinental.co.uk.